Neff & Associates Insurance Services, Inc is dedicated to providing insurance products that provide quality coverage and protection with competitive pricing. We wish to establish successful partnerships with our clients, staff members, and our insurance companies, that respect the interests and goals of each party. We measure success by our clients choosing us because of their belief in our ability to meet or exceed their expectations in service, expertise, and price.
Neff & Associates Insurance Services, Inc is dedicated to providing insurance products that provide quality protection with value pricing. We wish to establish a successful partnership with our clients, our staff members, our insurance companies, and members in our community, that respect the interests and goals of each party.
We measure success by our clients choosing us because of their belief in our ability to meet or exceed their expectations in service, expertise, and price. We strive in exceeding our clients needs by utilizing the following tools:
- Knowledgeable, friendly staff that can empathize with our consumers needs and circumstances, especially in handling a loss.
- Policies that meet or exceed the expectations of our clients, and that are affordable, available, and understandable.
- Policies and endorsements delivered on time.
- A commitment to an annual insurance review for all of our clients. A phone call is more than any direct mass marketer offers. We believe personal contact and service is the cornerstone of our success.
Neff & Associates Insurance Services, Inc markets and services all aspects of Personal Lines Insurance and Commercial Lines Insurance to our customers. Neff & Associates Insurance Services, Inc provides insurance products ranging from homeowners, automobile, umbrella, and boat insurance coverage to business insurance, general liability for contractors, workers compensation, employers liability coverage, excess liability, and equipment coverage. We take pride in knowing we have helped our clients find the best coverage at the right price that meets their needs and expectations. In the event of a claim, our clients know that we are available to provide help, guidance, and counsel to provide a prompt resolution.
We stress to our insureds the importance of good communication to ensure the proper coverage is in place. We notice as our clients become better informed about their insurance coverage there is a tremendous increase in discussions about their policy coverage. Our company’s strengths lies in the quality of our products and the level of customer service provided by our staff. Our staff has specialists in commercial lines and personal lines insurance who can properly service and underwrite clients commercial insurance and personal insurance exposures and because we are brokers we have access to a wide range of standard and specialty markets.
Cyndi began her career more than 25 years ago on the company side, where she received intensive instruction in underwriting and rating concepts for all commercial lines of coverage. After a few years with a large, national carrier, she began working on the brokerage side of the business as an account manager.
Cyndi is responsible for the overall account management and day-to-day servicing of our commercial clientele. She takes charge of daily requirements, reviews contracts and policies, carrier marketing and overage term negotiation, and also manages certificates of insurance.
Matt has more than 20 years of experience in the insurance industry, originally starting as an agent in 1998, becoming a partner in 2000, and sole principal in 2007 he has demonstrated success in insurance management and sales expertise in a fast-paced sales environment while providing award-winning customer service and leadership in highly competitive markets.
Matt is tenacious in building new business, securing customer loyalty, and forging strong relationships with the business community. He strongly believes in giving back to the community as he is actively involved with the Greater Pismo Beach Kiwanis, a member of the Five Cities Youth Basketball Board, have coached high school basketball, youth basketball, youth baseball, and youth flag football. Most recently Matt was awarded the Ken Talley Award for his commitment and dedication to youth in the community.
Matt and his wife Alison have two children, Teagan and Jonah. When he’s not in the office, Matt enjoys mountain biking and spending time with his family.
Yvonne joins our Team with 18 years’ experience as a Risk Advisor. She enjoys building bridges between herself and her clients to protect their futures. Yvonne is personable and has the client’s needs as her priority. She handles both new and renewal clients with their personal insurance needs.
On Yvonne’s off time she enjoys spending time following her son around the map as he has ventured into the Navy and enjoying her two Granddaughters.
Kathy began her career as an Insurance Agency Receptionist and has worked her way up to Account Management. She now has more than 18 years’ experience in Personal Lines and over 10 years Commercial Lines. Kathy is responsible for both Personal and Commercial lines accounts, which include customer service, preparing proposals, certificates of insurance and endorsements. While handling both new and renewal clients, she also markets accounts as needed to be sure each client is happy and aware of what their policies entail. Kathy also hold a certificate as a Professional Workers’ Compensation Account Manager and is in the process of obtaining her Certified Insurance Service Representative (CISR) Certificate.